Privarcy Policy

Privacy & Website Security Policy

At Divya's Kitchen, we are committed to protecting your privacy and maintaining the security of our website, applications, and digital infrastructure. This Privacy & Website Security Policy explains how we collect, use, protect, and process your information, along with the rules governing the use of our website and systems.


1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, email address, phone number, delivery address, billing information, and payment-related details.
  • Usage Information: IP address, browser type, device information, operating system, pages visited, date/time of access, and website interaction logs.
  • Cookies: We use cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill food orders.
  • Process payments securely.
  • Provide customer support.
  • Improve our products and services.
  • Maintain website functionality and security.
  • Detect fraud and unauthorized activities.
  • Send promotional offers only where you have opted in.
  • Comply with applicable legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. Information may only be shared when necessary with:

  • Payment gateway providers.
  • Delivery partners.
  • Hosting and cloud service providers.
  • Government authorities or law enforcement where legally required.
  • Professional advisors where necessary to protect our legal interests.

4. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, misuse, or destruction.

While we strive to protect your information, no transmission over the Internet or electronic storage method can be guaranteed to be completely secure.


5. User Responsibilities

By using this website, you agree that you will not:

  • Attempt unauthorized access to our systems or accounts.
  • Circumvent or bypass security controls.
  • Upload malware, viruses, or malicious software.
  • Interfere with website operations or availability.
  • Attempt to compromise the confidentiality, integrity, or availability of our systems.

6. Website Security Policy

6.1 Unauthorized Security Testing

Divya's Kitchen does not operate a public bug bounty program or vulnerability disclosure program unless expressly announced on our official website.

Without prior written authorization, the following activities are strictly prohibited:

  • Bug bounty testing.
  • Vulnerability scanning.
  • Security assessments.
  • Penetration testing.
  • Exploit attempts.
  • Automated scanning.
  • Reverse engineering.
  • Source code analysis.
  • Directory enumeration.
  • Credential attacks.
  • Brute-force attacks.
  • API fuzzing.
  • Any activity intended to identify, validate, or exploit vulnerabilities.

This restriction applies regardless of whether an individual claims to be acting ethically, as a researcher, or with good intentions.

No security testing may be performed against our infrastructure without prior written approval from an authorized representative of Divya's Kitchen.


7. Security Threat Classification

Divya's Kitchen reserves the right to classify any unauthorized scanning, probing, testing, exploitation attempts, or suspicious activities targeting our systems as potential cybersecurity incidents.

Such activities may be:

  • Logged and monitored.
  • Blocked automatically.
  • Investigated internally.
  • Reported to relevant authorities where appropriate.

8. Legal Action

Divya's Kitchen reserves all legal rights and remedies available under applicable law.

Where unauthorized security testing, unauthorized access, exploitation attempts, denial-of-service attacks, automated scanning, data extraction, or similar activities are detected, we may, at our sole discretion:

  • Suspend or permanently block access.
  • Preserve forensic evidence.
  • Notify law enforcement agencies.
  • Report incidents to relevant regulatory authorities.
  • Initiate civil legal proceedings.
  • Pursue criminal complaints where applicable.
  • Seek injunctive relief and compensation for losses or damages.

Nothing contained within this policy grants permission to perform security testing or vulnerability research on any Divya's Kitchen system.


9. Responsible Disclosure

If you believe you have identified a legitimate security vulnerability, you should not attempt to exploit, validate, or further investigate it without our prior written authorization.

Please report suspected vulnerabilities to:

Email: info@divyaskitchen.in

Submission of a vulnerability report does not authorize additional testing or continued interaction with our systems.


10. Your Privacy Rights

You may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion where legally permitted.
  • Withdraw consent for marketing communications.
  • Request information regarding data processing.

To exercise these rights, please contact us using the information provided below.


11. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.


12. Intellectual Property

All content on this website, including software, source code, trademarks, logos, graphics, text, documentation, images, and other intellectual property, is owned by Divya's Kitchen unless otherwise stated.

Unauthorized copying, modification, reverse engineering, redistribution, or commercial use is strictly prohibited.


13. Limitation of Liability

Divya's Kitchen shall not be liable for any damages arising from unauthorized use of this website, unauthorized security testing, hacking attempts, cyberattacks, or actions taken in response to cybersecurity incidents.


14. Policy Updates

We reserve the right to update or modify this Privacy & Website Security Policy at any time. Changes become effective immediately upon publication on this website.


15. Notice

Important Notice:
By accessing or using this website, you acknowledge that any unauthorized attempt to scan, test, probe, exploit, reverse engineer, enumerate, or otherwise assess the security of our systems without prior written authorization is strictly prohibited. Divya's Kitchen reserves the right to treat such activity as a cybersecurity threat and may take any appropriate technical, administrative, civil, or criminal legal action available under applicable law.

16. Contact Us

If you have questions regarding this Privacy & Website Security Policy or your personal information, please contact:

Divya's Kitchen
Email: info@divyaskitchen.in
Phone: (+91) 750 666 0354